The $8,000 PNC called at 4:55 on a Friday. Who answered?
Counsel Desk answers. A front office built for small firms: every potential new client answered the moment they reach out, consultation no-shows refilled, every review answered with care, always drafted for your approval.
Tell us your most dreaded task
the practice
the authority
the workAttorneys tell us the same three things
We were in depositions all day. The PNC retained whoever picked up.
35 percent of small-firm calls go unanswered, 80 percent of callers won't leave a voicemail, and 78 percent of clients retain the first firm that responds. Average lost client: $8,000.
The consult no-showed and the calendar just bled.
A no-show isn't a missed meeting, it's a matter that walked. In California that's $3,000 to $15,000 in family law, $15,000 to $55,000 in personal injury.
One bitter review sits unanswered and the phone goes quiet.
Prospective clients stop calling firms rated under 4.0 stars. Silence reads as guilt. Every review deserves a measured answer, in your voice, with your sign-off.
Your PNC is scared and googling at midnight
Someone who just got served papers or hurt in a crash doesn't wait for business hours. They search “family law attorney San Diego”, call the first three results, and retain whoever answers. To them intake isn't marketing, it's a lifeline. We make sure your desk is the one that picks up.
Three quiet hands for your front office
PNC Priority Desk
Calls and web inquiries answered instantly, screened and qualified, the consultation booked onto your calendar before they dial the next firm.
Consultation Assurance
Reminders that actually land, and when a consult ghosts, the slot re-offers itself to your waitlist. The calendar stays billable.
Docket Intake Assistant
Pre-screening standardized, documents requested up front, engagement letters moving. Matters open faster and nothing falls through.
Tell us the one task your office dreads every week.
If we can't automate it, the coffee's on us. 15 minutes, no deck, no jargon.